This page last updated May 3rd 2013
extracts from e-mails or letters from our customers
from 5 countries and 3 continents around the globe
Steam And Things are proud to present:
AA - "first impressions of a high quality and well thought out product"
AA - "as is usual for your kits, look to be of a very high standard"
AD - "....is an excellent kit"
AP - "It's lovely to have it and we shall keep it in the display cabinet"....an RTR model
BB - "The kit looks excellent and I look forward to having a go at it"..... later ....."They look good behind
the Agenoria model of 'Eadeweade' "
BB - "I'm delighted with the etches and look
forward to building when I have a clear spell"......later....."...your beautiful kits..."
BH - "Am very impressed with the whole package, a real quality piece of work."
BH - "Thanks for the excellent work, much appreciated."
BW - "..they look super."
CP - "Excellent service as usual"
CJ - "The etches are brilliant and they are even nicer than ..... suggested they are. Brilliant work thanks again"
DB - "Transfers arrived safe & sound. They are great."
DC - "I am most impressed with it"
DN - "...your honesty and customer service do you credit"
DP - "....I am delighted with them. The quality is superb and having compared them against
the locomotive plans they are absolutely spot on for font and size.
Many thanks again for doing a great job on the decals."
DR - "They look really excellent....."
GR - "The transfers (decals) are brillant"
IP - "I should add that I am impressed with the content, presentation and packaging of the kit"
IP (again a different one - all these coincidences!) - "first impressions - looks superb"
JO - ".. an impressive piece of work"
JQ - "I must compliment you on the excellent quality of the
etchings and the castings".
JQ (the same) to another party - "When I saw the quality of the etches after my initial purchase, I had no hesitation in placing a further order"
JF - "I saw your kits at my brother's last week. They look very nice indeed"
JF (the same one!) - "They look great (the custom etches) and thanks for the time and trouble
you took to make them look just right"
JF - "Many thanks for the etchings - they are superb"
JH - "All in All a very fine quality model, exceptional detail and finish, would not hesitate in acquiring other models from you in the future"
JL - "A fantastic looking kit and an excellent collection of transfers"
MM - "Etchings arrived ......Extremely pleased and inspired to start building right away now!"
MW - "Nice etches!"
PB - "I'm very impressed with the kits and all the info."
PB - "Very pleased with it and impressed"
PC - "I'm very impressed with the package you have put together - comprehensive instructions, CD etc."
PC - "I have to say that that is an impressive turnaround time from initial contact to delivery!"
RB - "...arrived today safe and sound and I am really happy with the results. They are all that I expected an excellent job."
RB - "Thank you for the excellent service."
TD - "Thank you for such a brilliant service!"
TG - "I can only say that they look superb" ..... "and I have been delighted with the way you have come up with the goods"
TK - "..and am delighted with the product, may I thank you for your time and patience".
TW - "The service was brilliant, prices very good and the owner friendly !....."
VR - "Very nice work!"
WB - "I only wish some of the hobby's retailers and producers here in the UK were as efficient and as courteous as you!"
BG - "Got the decals excellent! I'm very happy with the out come"
CS - "NICE!" and "Fantastic kit!"
PW - "I greatly appreciate the extra effort you have gone to"
posting - on an internet discussion group: "The fact that the customer service was phenomenal.......
made the process even better"
CF - "Once again thankyou – it has been a pleasure doing business with you"
DM - "They are absolutely fantastic and turned out much better than I thought they would."
MS - "The kit package is excellent"
MS (a different client) - "They look magnificent........."
PM - "The nameplates are perfect"
PR - "After examination and reading the instructions, I am MOST IMPRESSED. The quality of this kit has inspired me to get
back into serious modelling".(not our capitals)
PR - ".........your very good instructions"
RM - "I believe you have exceeded any possible expectation as to customer service"
posting - on a Yahoo group : "Just a note to let everyone know that I have dealt with Robert in the past
and his work and services are OUTSTANDING." (not our capitals)
CM - ".....I am very impressed with the quality"
LD - "Received the etches today.....they loook extremely good"
PL - "Very nice work! I now feel that I had better start the loco again to bring it up
to your standard".
PL - "Many thanks for the excellent work, particularly the lettering which is most impressive."
RF - "The etches arrived safe and sound (very nice)....."
AD - "My son in law rang; he loved the kits and won first prize with them at a local modelling competition"
SH - "Etches arrived this morning and are brilliant"
AR - "....and painted them and they look very good"
BB - "That's fantastic service! "
BM - "...very good value for money"
CE - "....decals arrived safe and sound. Also to thank you for your patience and perseverance in putting them together for me, they are superb."
CT - "Thanks for your speedy service"
DW - "I saw some at ...... and was impressed"
FC - "I was just on the phone praising your efforts..."; "The kit is building into a very nice presentation of the prototype"
IJ - "The motion bracket made up magnificently,..... it really looks good."
IW - "I am most impressed".
KM - "They are perfect! Just as expected and I am very happy with your service."
GW - "....lovely work..."
MD - "....and they look great!"
MH - "...couldn't get over the detail on them; abolutely excellent"
MW - "Loved the quality of the frets......."
WS - "...awesome, thank you" ....... "they are outstanding"
CR - "Love the quality of the etchings, just georgeous"
RB - "Most impressed with your powers of persistence and workmanship!!"
BP - "........they look bloody brilliant !"
MS - "......as for the instruction booklet, it is absolutely exemplary."
KP - "... and the etchings are lovely"
HK - "Etchings arrived...... I haven't put any together yet, but they look incredible...."
MB - "Thank you so much for the delightful etches.... "
Please keep them coming!