STEAM AND THINGS GUARANTEE

"Quality means doing it right when no one is looking" ..........attributed to Henry Ford

Customer Testimonials......extracts from letters or e-mails

• If during our final inspection process we find a defective part, then it is not placed in the kit. If there is a defective part on an etch, we remove that part, and replace it, with a separately wrapped part.
• If you consider we have missed a part, then after letting us know, we will replace the part on receipt of the offending item, and refund postage in the form of postage stamps.
• ALSO and also if during construction of your kit you accidentally damage a part, or lose a part, then first talk to us, and we will gladly look to replacing it for you at no charge.

From our home page ...... MISSION STATEMENT ...... Our aim is to provide a high level of customer service, whilst at the same time producing quality kits and parts that give pleasure and satisfaction to our customers.

Also from our home page ...... FEEDBACK......We welcome feedback and suggestions on our products, with a view to continuous improvement. We cannot improve unless we know! If you're unhappy, tell us! If you're happy, tell your friends AND us!!